Nerdio
Empowering MSPs and IT professionals to deploy, manage, and optimize virtual desktops in Microsoft Azure
Support Solutions Engineer – AMER, MSP
Location
United States
Posted
7 days ago
Salary
$70K - $85K / year
Bachelor Degree3 yrs expEnglishAWSAzureCloudDNSFirewallsGoogle Cloud PlatformLinuxPythonTcp/ip
Job Description
• Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices.
• Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond.
• Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs.
• Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support.
Job Requirements
- 3+ years of experience in technical support or a related field.
- Experience with virtualization technologies, preferably Azure Virtual Desktop is essential.
- Familiarity with cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
- Knowledge of networking concepts, including TCP/IP, DNS, and firewalls.
- Experience with operating systems, such as Windows Server and Linux distributions.
- Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
- Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users.
- Strong documentation skills to record and track support cases, solutions, and best practices.
Benefits
- Competitive Base and Incentive Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off, including your birthday off!
