• Manage client satisfaction in the delivery of IT services, ensures profit objectives are met, directs an on-going strategic plan for the account. • Provides the client a primary point of contact within Presidio and has the responsibility and authority for deployment of resources to support the client from all Presidio business units. • Provides leadership to the account team. • Ensures that the team understands and delivers the unique value proposition (competitive advantage, financial achievement, etc.) that Presidio has sold to the client. • Provides management and technical direction to multiple complex service delivery projects within the account. • Assumes responsibility for all aspects of account performance (technical, contractual, administrative, and financial). • Facilitates successful integration, sets the account vision, communicates sense of core purpose, manages change, and builds a culture open to industry changes. • May lead business development teams in identifying new business opportunities for Presidio and managing the sales cycle from start to finish, particularly in add-on business to existing accounts. • Leverages existing client relationships to develop follow-on business to increase the revenue stream. • Manages a team of Project Management professionals in the provisioning of customers for Presidio Managed Service offering. • Manages all client deliverables with the Project Management team. • Works with other Managed Services departments to maintain and improve customer SLA metrics. • Manages customer satisfaction for high touch customers and customer escalations. Meets agreed upon client deliverable schedules and manage client expectations. • Manages appropriate internal and external resources to meet set deadlines. • Refines as necessary-procedures, diagrams and documentation processes. • Facilitates customer meetings and teleconferences. • Maintains active communication internally and externally. • Manages multiple projects. • Measures success on maintaining high degree of customer satisfaction.