• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment • Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency • Serve as a primary point of contact for iRhythm internal teams regarding assigned customers • Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance • Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.) • Act in a timely manner to resolve customer issues • Provide continuous evaluation of processes and customer workflow • Suggest new methods to create efficiencies through improved processes and additional technology • Leverage iRhythm regional expertise as necessary • Manage, onboard, and support assigned accounts • Attend and support key customer meetings and sales Quarterly Business Review sessions • Establish and maintain strong relationships with accounts and the internal sales organization • Lead or participate in strategic initiatives within assigned accounts • Conduct in-person account management initiatives as needed • Monitor and communicate key performance trends across assigned accounts • Work to develop action plans to improve account performance