• Monitor key platforms such as Shopify, Pipedrive, Zendesk, Google Drive, Zapier, QuickBooks, and ShipStation for performance issues, downtime, or integration errors, and resolve them promptly. • Develop, manage, and optimize integrations between systems such as connecting Shopify to Pipedrive via APIs or webhooks to enable real-time data sharing and workflow automation. • Provide general IT and system support, including user assistance, software configuration, and basic cybersecurity measures. • Collaborate with team members to identify integration opportunities and automate recurring processes using tools like Zapier. • Document all integrations, troubleshooting processes, and resolutions for future reference and scalability.