• Requirement Gathering: Collaborate with Sales stakeholders to gather and analyze business requirements, ensuring that solutions align with business objectives. • Sales Tools: - Manage the sales technology stack (lead routing, data enrichment, email sequencing, dialers, call recording, video capture, note management, etc.) on a day-to-day basis and develop and execute the overall strategy, identifying technology gaps, evaluating vendors and optimizing every tool for maximum sales productivity. - Ensure sales teams have the necessary tools and technologies to perform day-to-day processes effectively. - Automate tool processes to deliver timely information to various stakeholders and ensure data accuracy. • Salesforce Configuration: Work closely with Salesforce team and administrators to design and implement Salesforce solutions, including configuration, customization, and automation of workflows. - Stay updated on Salesforce releases, best practices, and emerging technologies to recommend and implement improvements. • Process Improvement: Identify opportunities to enhance business processes and integrations within our tools. - Analyze current business processes and workflows, identifying areas for improvement and optimization. - Contribute to the development of Salesforce governance and best practices within the organization • Reports and Dashboards: Design, develop, and maintain Salesforce reports and dashboards to provide actionable insights and support data-driven decision-making. • Project Management: Manage end-to-end projects, from initial scoping and requirements gathering to execution, testing, and deployment. Ensure that projects are delivered on time, within scope, and within budget. • Testing and Validation: Conduct system testing, user acceptance testing (UAT), and coordinate with end users to validate that the solutions meet the business requirements. • Documentation: Create and maintain detailed documentation, including operational and data process flows, requirements, test cases, and user guides. • Training and Support: Provide training and support to end users, ensuring they understand how to effectively use tools and features. • Other: Perform other related duties as assigned