• Independently manage a set of North American accounts, ensuring consistent communication and high levels of customer satisfaction • Identify and qualify expansion opportunities (upsell/cross-sell) within your assigned accounts to hit quarterly targets • Manage full sales cycle of Liferay Products and Services, collaborating with the sales ecosystem including internal teams and channel partners • Manage the renewal process end-to-end, identifying potential churn risks early and working with the team to mitigate them • Act as the bridge between the customer and our internal technical teams to ensure technical roadblocks are cleared quickly