• Facilitate complaint investigations while ensuring completeness and consistency of complaint files/records. • Support post-market compliance activities including handling of customer complaints in accordance with documented procedures • Evaluate complaints and perform preliminary complaint investigation including follow up with healthcare professionals and sales representatives • Escalate complaints when encountering new failure modes, and partner with Engineering, Field Personnel, and Quality Assurance to investigate. • Ensure complaint documentation and records are complete in compliance with regulatory requirements • Coordinate complaint investigation efforts with Quality and R&D team driving investigations to completion in a timely manner • Collaborate with Customer Service, Regulatory, R&D, Manufacturing, Commercial, Medical and other functional areas to obtain/provide information related to complaint investigations and other aspects of complaint handling • Assist in updating Quality procedures as required through the change order process. • Maintain comprehensive records of customer interactions, complaints, and resolutions in the company's electronic Quality Management System • Support and participate in internal and external audits • Perform other duties as assigned by Quality Management