Payabli

The next-generation payments infrastructure for software companies to quickly and easily embed and monetize payments.

Client Support Associate

Client Services RepresentativeClient ServicesFull TimeRemoteTeam 11-50Since 2020Company SiteLinkedIn

Location

Arizona

Posted

18 days ago

Salary

$40K - $50K / year

High School1 yr expEnglish

Job Description

• Be the front line of the Client Support Team • Answer inbound support inquiries • Engage with clients via ticketing system • Ticket Resolution • Respond to and resolve inbound partner support tickets. • Respond to and resolve inbound merchant support tickets. • Triage, document, and escalate tickets to internal teams as necessary. • Maintain SLAs and track status of all assigned tickets. • Maintain customer records and changes. • Contribute to external communication library • Identify common issues and collaborate with teams for resolution • Work closely with CSMs to ensure seamless handoffs and shared context • Work closely with Engineers/Technical Support teams • Work closely with Onboarding/Risk/Compliance

Job Requirements

  • 1+ year in a customer support, help desk, or IT support role or comparable customer-facing role.
  • Problem-solving and written communication skills.
  • Excellent communication and interpersonal skills, with an eagerness to communicate with clients and individuals daily.
  • Experience with ticketing systems (Zendesk, Freshdesk, etc.).
  • Exposure to financial software or payment systems is a plus.

Benefits

  • Comprehensive health, dental, and vision benefits
  • Flexible remote work environment
  • Competitive base and growth trajectory within Client Success and/or Payments
  • Collaborative, growth-oriented culture

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