Leader in AI-powered device security. One platform. From visibility to remediation. Get your security in ORDR.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2015Company Site LinkedIn

Location

United States

Posted

18 days ago

Salary

$120K - $150K / year

Bachelor Degree5 yrs expEnglishCyber Security

Job Description

• Guide customers throughout onboarding and for the entire lifecycle, building dashboards and reports, and advising on operational best practices for the ORDR platform. • Become a trusted advisor by understanding each customer’s business outcomes and helping stakeholders set technical KPIs to drive platform adoption and measurable ROI. • Proactively drive adoption, engagement, and expansion across your enterprise accounts by identifying growth opportunities (CSQLs), supporting renewals, and ensuring maximum customer value. • Collaborate daily with Sales, Product, Support, and Engineering teams to resolve challenges, advocate for customer needs, and help shape product features based on customer feedback. • Guide onboarding and training programs, tailoring content to each customer’s specific technical environment and goals. • Communicate clearly and proactively with executive stakeholders, documenting and sharing key learnings and celebrating customer wins internally and with clients.

Job Requirements

5+ years in Customer Success, Technical Account Management, or strategic consulting roles with cybersecurity or networking products.
Demonstrated ability to actively use a software platform to solve customer problems, not just rely on Support teams.
Strong communication and interpersonal skills with both technical and non-technical stakeholders; able to translate features and outcomes between engineering and business teams.
Comfortable leading technical conversations, building dashboards and configuring reports; quick to pick up new tools and eager to get hands-on with the ORDR platform.
Familiarity with network security, endpoint/device management, APIs, scripting, or technical integrations is a plus.
Self-driven learner passionate about continuous technical and professional growth, with a deep sense of ownership and creativity in solving customer issues.
Experience with CSM/CRM tools is a plus (Plan Hat experience a bonus).
Proven experience in building / generating a value journey plan for customers.
At least 3 years working with NAC / Firewall solutions.

Benefits

Work with cutting-edge security and visibility technology as part of a collaborative, remote-first team.
We value curiosity, ownership, and continuous growth, investing in your professional development through training, mentorship, and peer collaboration.
Be part of shaping customer experience and outcomes in a high-growth company addressing real-world enterprise challenges.