• Lead and Scale the Solutions Architect Team: Provide day-to-day leadership for the SA organization, setting clear expectations, priorities, and accountability. • Ensure the team operates as a cohesive unit aligned to business objectives and partner outcomes. • Develop and Mentor Solutions Architects: Own professional growth through coaching, structured feedback, and hands-on guidance. • Build technical depth, customer-facing effectiveness, and execution discipline across the team. • Define Standards for Solutions Architect Work and Deliverables: Establish consistent standards for how Solutions Architects scope, design, document, and hand off solutions. • Ensure clarity, quality, and repeatability in all SA outputs. • Own the Solutions Architect Operating Model and Processes: Design and continuously improve the operating model for the SA function, including intake, prioritization, engagement management, and delivery workflows. • Balance rigor with speed to support bridge solutions. • Drive Consistency and Quality Across Engagements: Ensure consistent execution by implementing review cadences, playbooks, and quality checks. • Measure, Inspect, and Improve Team Performance: Define and track metrics that reflect team effectiveness (e.g., throughput, reuse, cycle time, engagement success). • Use data and retrospectives to continuously raise the bar. • Champion Strategic Partner Relationships: Interface directly with enterprise partners, understand the underlying needs, and drive solutions that expand Shippo's product portfolio and enhance customer capabilities. • Set Technical Direction for Solution Delivery: Guide the team in creating solution architectures, API specifications, and bridge solutions using Shippo-approved infrastructure and processes. • Own the customer developer experience, including SDKs and documentation.