Shippo
We help eCommerce merchants grow by empowering them with the #1 shipping solution tool needed to save time and money.
Senior Site Reliability Engineer
Location
Hawaii + 6 moreAll locations: Hawaii, Nevada, New Mexico, Ohio, Oregon, Virginia, West Virginia
Posted
8 days ago
Salary
$156K - $212K / year
Bachelor Degree3 yrs expEnglishAWSAzureCloudDistributed SystemsDockerEC2Elastic SearchGoogle Cloud PlatformGrafanaHadoopKubernetesMicroservicesPostgre SQLPrometheusPythonRedisTerraformGo
Job Description
• As a Senior Site Reliability Engineer (SRE) on our team, you will leverage platform engineering principles to ensure that Shippo's services are reliable, scalable, and performant.
• You will be a hybrid software development and operations engineer, responsible for designing, building, and maintaining the infrastructure that supports our applications.
• Your work will directly impact our ability to meet and exceed SLAs, and you will collaborate closely with other engineering teams to create services that are automatable, measurable, and resilient to failure.
• Design, scale, and secure infrastructure to stay ahead of business needs through fault-tolerant architecture design, performance testing, profiling, and tuning, and capacity planning.
• Design, build, deploy, and maintain automation, monitoring, and alerting systems, as well as design, implement, and test disaster recovery solutions.
• Ensure scalability and maintainability through microservices adoption, decoupling of concerns and data model, queuing of jobs and application layering.
• Enhance and maintain our CI/CD pipeline for smooth and safe production releases via automated testing and verification.
• Verify and ensure performance and correctness of systems in response time and throughput.
• Participate in peer reviews and testing and contribute to automated test suites and in design reviews for new features, products, and systems.
• Participate in an on-call rotation.
Job Requirements
- Experience developing, managing and troubleshooting highly available distributed systems, including operational experience with Kubernetes in a production environment
- Extensive expertise with at least one public cloud provider (AWS, GCP, Azure)
- Exceptional verbal, written, and interpersonal communication skills
- Interest in and understanding of best-in-class security practices, and automation and testing methods
- Familiarity with configuration and maintenance of common infrastructure components such as Redis, Elasticsearch, and Hadoop
- Deep understanding of customer needs and passion for customer success
- BS or MS degree in Computer Science or equivalent experience
- Bonus Advanced knowledge of managing and optimizing Postgresql server configuration
- 3+ years of experience in software development
- Experience with:
- Managing service meshes (e.g. Istio)
- Defining and monitoring Service-Level Objectives (SLOs) and Service-Level Agreements (SLAs) to ensure that systems meet reliability and performance targets; Monitoring Tools like New Relic, Prometheus, Grafana and/or Datadog
- OpenTelemetry knowledge for distributed tracing and metrics collection and experience on using it in production environments
- Managing Python and Golang applications in production
- Microservices architectures
- DevOps tooling such as Docker, Terraform, ArgoCD, ArgoWorkflows, CircleCI, Github Actions, New Relic, PagerDuty, etc
- AWS/Cloud services such as EKS, EC2, S3, Lambda, Route 53, CloudFront, Cloudflare, IAM, etc.
Benefits
- Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents).
- Pets coverage is also available!
- Take-as-much-as-you-need vacation policy & flexible working hours
- One week-long company wide winter slow down
- 3 Volunteer Days Off (VTOs)
- WFH stipend to set up your home office
- Charity donation match up to $100
- Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
- Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings throughout the year