• Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support the customer's digital transformation. • Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments. • Drives pilots, proofs of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact. • Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provides solutions. • Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties. • Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact. • Leverages best practices to guide customer strategy and future growth for Insider One by cultivating customer affinity with Insider One solutions that drive impact for the customer.