Exceptional customer service and business process outsourcing for high-growth companies

Tax Customer Support Representative – Seasonal

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 2015H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

18 days ago

Salary

Not specified

3 yrs expEnglish

Job Description

• Answer customers' concerns in a quick and accurate manner via email and live chat. • Participate in meetings and provide feedback. • Expectation to cover evenings and weekends during tax season (December to April).

Job Requirements

3 years of experience in a customer-facing role.
Proficiency with live chat and ticketing platforms.
Ability to work within customer service metrics such as CSAT and First-Time Response SLAs.
Exceptional written communication skills—without providing tax advice.
A proactive approach to sharing insights and suggestions.
Prior tax experience preferred.
Comfortable working with Personally Identifiable Information (PII) and Tax Return Information (TRI).
Strong emotional intelligence and self-awareness in customer interactions.
Strategic judgment in balancing immediate customer needs with long-term goals.

Benefits

Work from Home PLUS
Exceptional team and tremendous opportunities for growth.
Built a culture and set of processes that support the success of remote team members.
Get together in person when possible.
Building offline relationships critical to successful online work.