SimpliFed

Because the key to every happy and healthy baby is a happy and healthy mom

Client Success Manager

Full TimeRemoteTeam 11-50Since 2020Company SiteLinkedIn

Location

United States

Posted

8 days ago

Salary

$100K - $115K / year

Bachelor Degree4 yrs expEnglish

Job Description

• Drive growth and oversee partnerships with external partners • Act as a trusted advisor to clients, developing clinical workflows and overseeing data integrations • Train and launch new partners across the country • Collaborate closely with partner leadership, tech teams, and executives • Manage day-to-day needs of health systems and health plans. • Oversee customer activation, onboarding, and adoption • Build strong relationships with partners and serve as their primary point of contact • Resolve customer issues promptly as a liaison between customers and internal teams • Proactively identify opportunities for upselling or cross-selling products or services • Gather customer feedback on product features and usability.

Job Requirements

  • 4-6 Years experience working directly with Strategic Partners, Health Systems and/or OBGYNs in roles such as Account Management, Healthcare Sales, MSO operations, or Customer Success roles, preferably in healthtech or healthcare with a proven track record of success
  • Strong communication skills, both written and verbal, with the ability to build relationships, execute new business, and grow accounts
  • Ability to understand customer needs and translate them into actionable solutions.
  • Experience using CRM software and customer success tools as well as Google Suite, HubSpot, Jira, Confluence, and others.
  • Strong problem-solving skills and the ability to navigate complex issues with customers.
  • Excellent organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Positive attitude with a passion for customer satisfaction and relationship-building.
  • Ability to travel as needed to clients
  • Valid Drivers License and REAL ID
  • Applicants must be currently authorized to work in the United States on a full-time basis.

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible working hours

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