• Partner with business users and stakeholders to gather, analyze, and document business requirements across operations, sales, marketing, support, fulfillment and finance functions • Translate business needs into clear user stories, acceptance criteria, and functional specifications • Build relationships, network, and work closely with business users and business leadership to understand existing business processes, define new business processes, build roadmaps, set priorities, and execute complex projects. • Present ideas, designs, and areas of expertise to business user groups, including management, for alignment and signoff • Document detailed requirements and solution designs using visualization tools like LucidCharts • Carry out functional testing and assist the QA review process for Change Approvals. • Assist the Business Systems Department in determining the scope and impact of enhancement requests, estimating effort, developing detailed project plans with a timeline, managing cutover tasks, tracking delivery to timelines, and communicating status with appropriate cadence. • Maintain systems team backlog, including building out and configuring tools, ensuring it is clear, complete, and up to date • Manage release planning, ensuring RACI model is defined and being followed • Provide reporting on systems team performance and impact and help with goal planning and tracking