• Lead technology strategic and operational planning to achieve business goals • Prioritize technology and AI initiatives and coordinating the assessment, deployment and management of current and future systems • Assess industry, technology, and competitor trends to identify opportunities to apply technology, AI, and Automation to improve revenue and EBITDA • Own the relationship with business operations team and executives • Own relationship with current and potential vendors • Partner with department leaders to understand business strategy, demand, and priorities and help the business propose programs/projects which will drive those strategic goals • Leverage and optimize both new and existing hardware /software with a focus on collaboration, automation, and efficiencies across business units • Direct continuous improvements of systems and procedures • Anticipate how business strategy or policy changes will impact systems and processes • Identify opportunities for appropriate and cost-effective investment in IT systems and resources, including staffing, sourcing, procurement and in-house development • Participate in the development of IT and business budgets • Develop business case justifications and cost/benefit analyses for IT spending initiatives • Measure effectiveness of deployed solutions • Evaluate and qualify technology solutions/platforms • Participate in client programs and audits as required for optimal utilization, effectiveness, and success