• Provide excellent customer service via phone, email, and personal communications • Ensure one contact resolution to both internal and external customers • Serve as a subject matter expert, partnering with Shared Services teams to clarify needs, provide effective solutions, and conduct root cause analysis • Demonstrate exceptional problem-solving skills while maintaining knowledge of the automotive industry • Navigate multiple systems and applications interchangeably to resolve issues efficiently • Document and escalate inquiries appropriately, following established processes • Resolve internal and external customer inquiries related to Payment issues, Inventory questions, Funding concerns, Banking inquiries, and General customer concerns • Deliver service across multiple channels (phone, email, chat) • Maintain high standards of quality, responsiveness, and results-driven performance • Assist in developing and updating knowledgebase solutions for training and informational purposes • Contribute to improving procedures and processes to enhance customer satisfaction • Meet Quality Assurance program objectives to ensure excellent service delivery • Align daily responsibilities with long-term company vision and strategic goals • Prioritize tasks effectively in a deadline-driven environment • Build and maintain positive working relationships with dealerships, peers, leadership, and cross-functional partners