• Design, build, and maintain AI assistants and copilots for HR, Finance, Operations, and other business units • Develop custom AI agents for task automation using APIs, middleware, and modern AI frameworks • Implement prompt engineering strategies and agentic design patterns for optimal AI performance • Integrate generative AI capabilities into service desk ticketing, employee onboarding, and knowledge base systems • Create end-to-end automated workflows that reduce manual tasks and improve efficiency • Build and maintain integrations between AI platforms and corporate systems (Okta, HRIS, ticketing, collaboration tools) • Develop APIs and middleware solutions to enable seamless data flow between systems • Design scalable automation architectures that can grow with organizational needs • Measure and report on automation ROI, adoption metrics, and user satisfaction • Partner with IT Operations and Security teams to ensure compliant, secure AI deployments • Establish best practices for AI governance, data privacy, and ethical AI use • Continuously optimize existing automations based on usage patterns and feedback • Work cross-functionally with department leaders to identify automation opportunities • Document AI solutions, workflows, and technical specifications • Stay current with emerging AI technologies and automation platforms • Provide guidance and training to teams adopting AI-assisted workflows