• Translate business needs into actionable epics, features, and user stories for digital store applications • Support sprint planning, backlog refinement, and release coordination. • Validate product functionality through testing and stakeholder reviews. • Collaborate with engineering, QA, and design teams to ensure timely delivery of digital capabilities. • Analyze end-user feedback and behavioral data (e.g., Medallia, NPS, Adobe Analytics) to identify trends and improvement opportunities in store and service-center-facing digital tools. • Partner with the business team on Jewelry Services to validate features that enhance end-to-end service capabilities such as repairs, custom, warranties, and appraisals. • Track KPIs and post-launch performance to inform future iterations. • Align product execution with roadmap priorities and business goals for digital store services initiatives. • Participate in discovery sessions and requirement workshops with cross-functional stakeholders. • Ensure continuity of SME knowledge across initiatives and mitigate delivery risks during seasonal peaks or team transitions.