Givebutter
Givebutter is the most-loved nonprofit fundraising platform. 💛
Senior Customer Lifecycle Manager
Location
California + 7 moreAll locations: California, Colorado, New York, Minnesota, Tennessee, Texas, Utah, Washington
Posted
8 days ago
Salary
$95K - $100K / year
Bachelor Degree5 yrs expEnglish
Job Description
• Identify and launch changes to the customer journey via email, in-app notifications, text messaging, and more to increase Givebutter adoption, usage, and retention.
• Work alongside Product Marketing to launch campaigns that introduce new features to customers that drive adoption and usage.
• Manage review sites like G2, Capterra, and TrustPilot to generate reviews and increase Givebutter’s brand sentiment and reputation.
• Generate success stories through outreach to successful users that signal positive sentiment, working with the Content Marketing team to bring those stories to life.
• Own reporting for your key areas of the customer journey, building dashboards and reports that clearly communicate achievements and room for improvement.
• Stay ahead of key metrics to inform the business of changes in conversion and adoption rates.
Job Requirements
- 5+ years of hands-on experience with customer lifecycle motions in the SaaS space
- Strong understanding of customer marketing and experience strategy that enables you to create, test, report, and test again.
- Experience with HubSpot Marketing Hub and Intercom.
- Understanding of the implementation of AI tools to personalize the customer journey.
- Experience with review sites like G2, Capterra, and TrustPilot.
Benefits
- Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville).
- Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.
- Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents.
- Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership.
- 401k: We offer a 3% 401k match for all eligible employee's.
- Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays.
- Wellness Week: Givebutter closes for one week each summer to prioritize rest and recharge for the entire team.
- Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora.
- Family Care Support: Access a company-paid UrbanSitter membership plus care credits to book trusted, background-checked caregivers for childcare, senior care, pet care, and household support when you need it most.
- Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology.
- Coworking Stipend: Enjoy a monthly stipend that gives you the freedom to work from coworking spaces or cafés whenever you need connection, community, or a change of scenery.
- Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.
- Professional Development: We offer learning and development reimbursement opportunities.
- Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.
