• support client success by ensuring the accurate and timely delivery of client data files, letters, and reporting • oversee end-to-end workflows as claims progress through audit, QA, and review processes • perform detailed, quality-focused analysis and QA of client data files and letters to ensure accuracy and compliance • leverage tools, reports, and metrics to proactively perform first-level analysis of errors related to files, letters, and overall workflows • analyze complex data sets to identify trends, issues, and actionable insights • conduct claim research as requested by Account Management or Clients • translate client-specific requirements and processes between technical and non-technical partners • collaborate with implementation teams and internal stakeholders to ensure client deliverables meet requirements • participate in client calls and provide clear, professional updates on KPIs, reporting, and claim status • monitor and proactively drive improvements related to KPIs, including recovery conversion, fallout management, and client SLAs • provide regular updates to leadership on workflow status, trends, and key metrics