• Identify and maintain appropriate multi-level client relationships and a deep understanding of client business and corporate culture resulting in high client satisfaction and retention rates. • Develop and implement customized strategic plans based on unique client needs to achieve targeted long- and short-term goals. • Track and measure vendor contract performance including operational and financial measures. • Lead and participate in ongoing client meetings including vendor review meetings and independent strategy and performance assessment meetings. • Identify opportunities to engage internal PSG experts on custom projects and analyses. • Review pharmacy program indicators for ongoing opportunities and program performance measures. • Maintain ongoing reports and documentation related to client relationships and program performance. • Responsible for renewal of client relationship and creating strategy, scope of services and appropriate fee structure to match client needs. • Assess opportunity for expanding PSG services within existing client relationship. • Leverage client relationship for PSG prospecting efforts by creating developing client reference. • Participation in conferences and other forums for showcasing program experience and success. • Participate in internal workgroups to develop new programs, services, corporate positions and publications based on the continual assessment of client and market needs. • Provide oversight, guidance and serve as an advocate for the client to ensure vendor requirements are met and service levels are adequate throughout vendor implementation. • Identify issues and concerns for appropriate escalation and resolution to ensure successful transition. • Lead the development and management of the RFP process for clients including RFP creation, vendor selection meetings and contract execution (in conjunction with internal RFP coordinator). • Participate in non-client RFP process via scoring and client meeting assistance. • Lead the review process for new and renewing vendor contracts through final execution to ensure current terms, definitions and compliance with RFP requirements. • Lead the creation and renewal of PSG client agreements to create appropriate scope of services and fee structure.