• Act as the main influencer/decision maker regarding letter programing logic using Black Knight MSP Online Letter Writer data and LoanCare supplemental files. • Define, develop, test, analyze and maintain new servicing operations letters in support of business requirements. • Act as primary resource and subject matter expert for LoanCare’s letter composition tool; Messagepoint • Coordinate letter programming requirements with business teams to ensure successful implementation to production, reducing regulatory or investor findings. • Manage a project list, analyze appropriate prioritization based on business need, complexity, and compliance considerations. • Follow standard processes and use resources appropriately (time, money, and people) to achieve project deliverables and meet project milestones. • Create and maintain project plans to track the completion and delivery of milestones. • Provide clear and concise communication to Information Services management regarding required data inputs. • Identify, document, and communicate project risks and issues, including escalation and identification of mitigation strategies. • Conduct and facilitate meetings to provide regular and concise project statuses to stakeholders; prepare and deliver status presentations to executive and/or client audiences as required.