• Reviewing client leave and disability policies, documenting client requirements, and translating needs into the business requirements documents. • Writing clear and concise business requirements ensuring that requirement statements are complete, consistent, comprehensible, feasible, unambiguous, traceable, and verifiable • Identifying process gaps or risks and providing Alight best practices, and data-driven solutions to the client. • Leading the client through the Alight claims system including workflows and system demonstrations. • Discussing employee and employer communications and obtaining redlines and client approval; implementing and configuring agreed upon versions. • Conducting and improving test matrices, executing test scenarios, addressing configuration gaps, resolving issues, and securing client approval for user acceptance testing. • Managing development tickets, client standups, and defect fix support. • Maintaining accurate and timely delivery commitments in project tracking tools approved by management. • Aligning custom configurations and development to the Alight development release schedule. • Improving existing internal processes by studying current practices, identifying bottlenecks, and recommending efficient solutions. • Collaborating with all internal and external stakeholders. • Supporting enterprise-level analysis responsibilities including planning and scoping interdependent activities and leading senior business stakeholders to make informed decisions. • Demonstrating a deep understanding of the business and business process, including building great partner relationships with key business stakeholders. • Leading and supporting the efforts of other business analysts including coordination and oversight of the work of other business analysts. • Providing strategic consultative leadership to drive solution design decisions, prioritization tradeoffs, and stakeholder alignment. • Influencing feature-level vision and shapes deliverables through successful backlog partnership with Product/Technology. • Serving as a functional escalation point and ensures timely resolution of issues requiring senior functional engagement.