• Line Management responsibilities including administrative oversight, professional development, performance appraisals, and mentoring/coaching of staff • Maximizes development of staff through guidance, coaching, training, and performance management • Provides leadership, direction and management to staff related to monitoring, enrollment and/or site management to ensure deliverables are met • Contributes to operational initiatives and continuous improvement • Uses metrics, dashboards, and reports to analyze staff performance for compliance, quality, operational and financial delivery • Serves as a point of escalation for internal and external customers • Reviews workload, utilization, productivity, and quality for staff in reporting chain • Manages staff by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level • Works closely within appropriate business unit/region to ensure staff performance on studies and correct deficiencies as identified by staff, clients, and auditors • Acts as a point of contact for performance related concerns for assigned staff related to monitoring, enrollment and/or site management • Provides operational oversight and guidance to support prioritization of activities, reviews and monitors the work performed, metrics compliance, and development of contingency plans, among others • May support fiscal management tasks of projects related to monitoring, enrollment and/or site management • Support the assessment of overall staff growth and actively participate in the selection and hiring process • Proactively works to ensure staff retention and turnover rates remain within expected levels • Ensures all staff follows required training and completes the required documentation • Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WI) and compliance with federal, local guidelines, and ICH GCP • Provides regular compliance updates to management accordingly • Manages the resource availability and assignment for direct reports, supporting direct reports who ensure assigned projects are suitably resourced and staffing needs are identified in a timely fashion, resolving potential resourcing conflicts to facilitate mutually beneficial resolutions • Liaises with resourcing management on active awarded and proposal project assignments • Participates in cross-organizational initiatives; champions change management and implementation of initiatives • Identifies needs and makes recommendations for process improvement and efficiencies • Supports staff in marketing activities, client presentations and proposal/Bid Defense development • Participates in audits of clinical trial management delivery and prepares others for participation in audits