• Drive strategic and value-based client relationships based on critical messaging across multiple organizational levels, including key decision makers with our largest customers • Proactively monitor the health score of clients and engage at key lifecycle points • Conduct strategic account planning that includes quarterly business reviews and success plans • Act as the 'voice of the customer' in internal meetings with our Product, Services, Marketing, or Senior Leadership teams on how we can maximize value and resolve concerns with a sense of urgency • Maintain a deep understanding of PayScale product/data offerings and position the most relevant features/functionality for clients' specific goals • Utilize technology such as Gainsight, Salesforce, Gong, and other applications to document and support client lifecycle • Collaborate productively with Account Managers to ensure the successful retention of customers and identification of expansion opportunities • Serve as a mentor, subject matter expert, and training resource for other members of the Customer Success team