• Own the enterprise outbound collections strategy and roadmap across dialer, SMS, and email channels. • Define customer segmentation and contact cadences aligned to risk tiers, DPD, roll rates, and collectability. • Establish and govern contact policies, including caps, quiet hours, time-zone rules, channel prioritization, and suppression logic. • Partner with Dialer Management to optimize predictive, power, and preview strategies, routing, and callback workflows. • Set performance standards and monitor RPC, PTP, cure rates, abandonment, call quality, and agent productivity. • Collaborate with Workforce Management on list strategy, pacing, penetration, and occupancy targets. • Lead SMS and email program strategy, including consent management, suppression frameworks, and sender reputation. • Oversee compliant message libraries and dynamic content strategies by segment and customer intent. • Drive test-and-learn initiatives, including A/B and multivariate testing across channels, cadence, and messaging. • Develop executive-level dashboards and analytics to measure effectiveness, incremental lift, and ROI. • Ensure compliance with FDCPA, TCPA, CAN-SPAM, Regulation F, UDAAP, privacy laws, and applicable state requirements. • Maintain strategy documentation, change governance, and audit readiness. • Provide strategic oversight of dialer platforms, SMS aggregators, and email service providers. • Lead cross-functional change initiatives, aligning Operations, Compliance, Technology, and frontline teams.