• Design, build, and support shared platform systems and tooling that help teams across SeatGeek develop and run services reliably • Partner with engineering and product teams to address performance, scalability, and reliability needs as our marketplace and business grow • Contribute to system reliability, observability, security, and scalability through automation and well-considered abstractions • Participate in operating production systems, including supporting releases, taking part in an on-call rotation, and responding to incidents and support requests with guidance and collaboration from the team • Collaborate across teams and disciplines to identify friction and improve how software is built and operated at SeatGeek • Help evolve internal platforms, APIs, standards, and shared tooling to improve reliability and developer experience over time • Participate in evaluating new technologies and patterns, balancing short-term needs with long-term maintainability and operational health • Use automation and emerging tools, including AI-assisted workflows, to improve development and operational efficiency • Share context and learnings through documentation, design discussions, and collaboration across teams