• Lead position in analyzing clinical, business and/or technical processes and problems and formulating and developing recommendations for new and modified systems that meet client and/or internal project requirements • Provides more advanced technical expertise than that of an Application Analyst in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements • Is generally assigned more complicated work efforts • Gathers and works with departments to prioritize development initiatives and activities • Provides analysis of workflow, recommends solutions, and implements application solutions to meet departmental needs • Translates departmental requests into business functional requirements • Performs financial analysis/business plan/impact assessment • Supports internal customers in functional areas including, but not limited to, nursing, ancillary departments, Physician practice, patient accounting, medical records, finance, human resources, purchasing, sales, and contracts • Ability to perform a variety of complicated tasks and may lead and direct the work of others • Manages system upgrades and large projects • Responsible for oversight of assigned Epic modules, workflows and system configuration • Mentors Associate and Mid-level I/S Analysts in their roles and supervises work efforts as directed • Coordinates the preparation, installation, deployment and production support of applications and Epic modules, including workflow analysis and flow charting, design specifications, programming and/or building, testing, training and implementation • Manages the purchase of appropriate hardware/software for new projects - under the direction of the respective IS Project Manager • Develops a timeline for implementation and ensures that all steps are taken to close all outstanding issues regarding the new implementation • Codes programs, maintains application tables/profiles/dictionaries, builds screens and/or pathways, and develops application support procedures to support customer requirements • Develops creative uses of existing technology or finds ways to expand the use of technology in existing areas • Accepts final responsibility for testing and debugging software before final deployment • Responsible for coordinating efforts for assigned Epic modules • Takes a lead role in maintaining customer relations and resolving customer issues related to software applications before involving the Manager • Interacts with users to develop plans to resolve their problems regarding the use of applications • Responsible for I/S communications to assigned departments concerning system status, downtime plans or other specific I/S involved events • Functions as the primary technical liaison with the respective vendor(s) for all implementation and post implementation activities of specific Epic modules • Functions as the lead department contact and provides project management support as required • Maintains application contingency plan documentation for assigned areas, ensuring the plan is updated and tested at least once annually • Mentors and trains assigned team members on implementation planning, work plan development, project management, system support and customer service, including Epic and legacy systems as assigned • Prioritize and implement change control to all assigned systems and modules • Completes tasks on time and meet assignment dates • Checks processes and tasks and ensures data integrity for assigned applications, testing to ensure new code does not impact previous version • Manages the work of others and assures tasks are completed on time • Communicates with assigned departments, Epic representatives and Prisma Health end user community and acts as the "hub" of communication between the department and Prisma Health IS • Investigates, identifies and prepares proposals to solve specific operational problems with all clinical operational areas, partnering with the department Director, Managers, and Supervisors of those departments • May create training materials • Incorporate various learning techniques to achieve desired outcomes • Assesses curriculum to ensure users are able to pick up the knowledge needed to succeed when using the systems • Performs other duties as assigned