Senior Program Account Manager – FinTech/ATM Solutions
Location
United States
Posted
20 days ago
Salary
Not specified
Bachelor Degree5 yrs expEnglishSQL
Job Description
• Lead end-to-end administration and relationship management for FCTI’s strategic ATM program.
• Oversee full program lifecycle: onboarding, rollout, daily operations, renewal.
• Track and analyze metrics: ATM uptime, transaction counts, e-Receipt adoption.
• Create dashboards and monthly/quarterly performance reports with insights and recommendations.
• Collaborate with Sales/BD to develop pricing + go-to-market plans.
• Partner with operations and tech teams to ensure high service levels, reliability, and issue resolution.
• Serve as primary liaison for strategic customers and FCTI.
Job Requirements
- 5+ years of program or account management, preferably in fintech, payments, or ATM services.
- Strong analytical & reporting skills (e.g., SQL, Excel, BI tools).
- Client-facing experience with large financial institutions and/or retail partners.
- Proven track record in managing projects end-to-end.
- Exceptional communication and stakeholder management.
- General Sales and Marketing experience with a track record of wins and success.
- Knowledge of ATM operations and electronic and digital payments. (Preferred)
- Experience with financial services and financial technologies. (Preferred)
- Bold problem-solver and intellectually curious (Must-Have Qualities).
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
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