• Handling patient billing inquiries for the Health System. • Working directly with patients to provide customer service and collect past due balances. • Ensure patients receive the best service through timely and accurate responses. • Promptly replies and provides accurate information to customers regarding medical bill accounts via inbound and outbound telephone calls, e-mail, fax, regular mail correspondence or in person. • Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charts are applied appropriately. • Records and maintains transactions appropriately ensuring account balances and discrepancies are resolved within the prescribed period. • Plans, organizes, and prioritizes work and convinces debtors on the necessity of assuming financial responsibility. • Educates the debtor on any available payment options, as well as explain the financial impact of various alternatives. • Provides top quality customer service experience on every patient inquiry received to ensure and maintain high levels of patient satisfaction. • Must represent the company by providing appropriate/applicable levels of competency and professionalism to ensure all patients issues are resolve timely, accurately and efficiently.