Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 5,001-10,000Since 1998H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

19 days ago

Salary

$66K - $99K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Supports Clients and Providers' needs while focusing on driving product and solutions usage. • Provides platform training, client support, and advisement. • Acts as a front-line technical support for client administrators. • Develops a broad understanding of client’s needs in order to meet expectations. • Owns the process for collecting data from partners for use across all teams. • Keeps clients informed of feature updates and process changes. • Manages process to confirm enrollments with partners.

Job Requirements

  • 1-3 years of demonstrated success as a Customer Success Manager, Account Manager, Client Services or sales representative.
  • Preferred: Direct Experience in support of a SaaS platform.
  • Experience with Salesforce, Excel, and other data analysis tools strongly preferred.
  • Experience working with technical teams on product development.
  • Bachelor’s degree required.
  • Must be able to travel up to 10% of time.
  • Must be able to lift 25 lbs.

Benefits

  • Health insurance
  • 401(k) retirement benefit
  • Paid time off
  • Parental leave
  • Tuition assistance
  • Entertainment and retail discounts
  • Life and disability plans
  • Well-being incentives

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