LeanTaaS
Better Healthcare Through Math
Client Outcomes Manager, iQueue for Operating Rooms
Location
Alaska + 32 moreAll locations: Alaska, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Illinois, Iowa, Kansas, Louisiana, Maine, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Maryland, Massachusetts, Michigan, Missouri, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin
Posted
34 days ago
Salary
$90K - $125K / year
Bachelor Degree5 yrs expExperience acceptedEnglishTableau
Job Description
• Establish and maintain strong relationships with customer executive teams through quarterly business reviews and other relationship management strategies
• Articulate the benefits of our products to a variety of stakeholders
• Help refine our product vision and strategy by continuously educating inbound product managers on your customers’ stories and pain points
• Ensure our newest product enhancements are adopted at your customer sites
• Advise your customers on how to solve all operational challenges they face in their perioperative departments.
• Build and run analytics to track customer operations and performance, helping them identify and resolve potential problems before they arise
• Partner with our Account Managers to help them identify opportunities to grow our presence at the health systems that use our products
• Work with marketing to produce case studies, customer videos, and presentations for industry events to highlight the results you’ve helped your customers achieve
• Provide exceptional support to your customers, including training on new features and functionalities and addressing ad-hoc needs as they arise
Job Requirements
- Bachelor's degree in health sciences, engineering, business administration, or related field, or equivalent years of related experience
- 5+ years of professional experience in a client- or customer-facing role within the healthcare industry, with a thorough understanding of hospital operations.
- A drive to constantly learn and improve without waiting to be told what to do.
- A results-driven attitude and willingness to take accountability for your work output and for the success of your customers
- A background in process improvement, software implementation and/or other customer-facing experience at a high-growth software company
- Experience working with C-suite executives or other high level leadership professionals
- Excellent communication and organizational skills
- Strong project management skills, including managing multiple projects, coordinating cross functioning teams with dynamic deadlines
- Experience with data analysis using any tools (e.g., Excel, Tableau)
- Ability to consistently work Central or East Coast hours, with flexibility to support customers across all U.S. time zones
- Ability and willingness to travel 25-50% of the time
Benefits
- Competitive compensation package that includes base salary, target bonus, and stock options
- 401(k) Match
- Comprehensive healthcare benefits
- Generous Paid Time Off and Parental Leave
- Monthly reimbursement for Skill Building
- Monthly reimbursement for Wellness, Transportation, and/or Home Office
- Education Reimbursement for select courses/programs
