Legrand, North America

Transforming Spaces Where People Live and Work.

Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 5,001-10,000Since 1904H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

21 days ago

Salary

$40K - $50K / year

Associate Degree3 yrs expEnglish

Job Description

• Process customer orders via phone, email, fax, EDI, and other channels • Provide accurate pricing, availability, and scheduling information • Investigate and resolve customer inquiries with care and attention • Collaborate closely with sales and internal teams to ensure effective communication • Support continuous improvement of customer service processes • Mentor new team members and contribute to team success

Job Requirements

  • Associate degree in business or related field, or equivalent experience
  • 3+ years in customer-focused roles
  • Experience with Salesforce preferred
  • Strong organizational and multitasking abilities
  • Proficiency with office software and web-based tools
  • Effective communication skills across diverse audiences
  • Analytical mindset with ability to identify trends and recommend solutions

Benefits

  • comprehensive medical, dental, and vision coverage
  • high 401(k) employer match
  • above-benchmark paid maternity and parental leave
  • paid time off to volunteer
  • access to active Employee Resource Groups

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