Client Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

22 days ago

Salary

Not specified

High School3 yrs expEnglish

Job Description

• Manage all aspects of the clients’ account to maximize collections • Serve as the clients’ primary point of contact, collaborating with the internal team • Conduct face-to-face meetings with clients to review performance • Monitor and escalate operational workflow process for clients • Develop and present client specific reports and metrics • Collaborate with business management team when Practice Administration services are utilized • Responsible for oversight, mentorship, and growth of assigned Client Success colleagues

Job Requirements

  • High School Diploma or GED
  • Bachelor’s Degree in business, healthcare management, or related field preferred
  • At least three to five years (3-5) in healthcare, revenue cycle management, or related field
  • Basic familiarity with medical billing and terminology
  • Ability to read, understand, and apply state/federal laws, regulations, and policies
  • Strong knowledge in RCM, accounting, and/or finance
  • Strong customer service and customer facing skills

Benefits

  • Ventra performance-based incentive plan
  • Referral bonus program

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