Teleperformance
Each Interaction Matters
Tech Support Representative
Location
Arizona + 5 moreAll locations: Arizona, Connecticut, Florida, Idaho, Illinois, Iowa
Posted
11 days ago
Salary
Not specified
High SchoolEnglish
Job Description
• Provide front line, first level, technical assistance for consumers
• Supporting Client specific high speed internet services delivering an exceptional customer experience
• Resolve technical problems, within a fast paced, customer facing environment
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
Job Requirements
- Over 18 years of age
- HS Diploma or equivalent
- Comfort with desktop computer system
- Proven oral & written communication skills
- Familiarity with personal computers, operating systems, software, and computer terminology
- Demonstrated problem solving skills
- Ability to work independently and multi-task
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
