• Ensure the optimization of the organization’s Digital Employee Experience solutions • Manage incident escalations and resolving solution outages • Oversee the planning, design, and implementation of system engineering projects • Lead the enhancement of processes, procedures, and policies relating to systems functioning and performance • Provide technical direction in-line with business goals • Develop, modify, test, implement, document, and maintain systems software and hardware • Troubleshoot and resolve server, operating system, and other infrastructure problems • Monitor systems and networks for viruses, malfunctions, and errors • Prepare network analytics, data reports, and operational manuals • Perform troubleshooting and remediation