• Develop and execute robust, end‑to‑end research plans and roadmaps to guide product direction across the lifecycle. • Conduct both qualitative and quantitative studies, including study design, recruiting, moderation, analysis, and reporting. • Identify opportunities for user‑focused improvements, including AI‑enabled enhancements within calling, meeting, and communication scenarios. • Translate research findings into actionable opportunities and recommendations that influence product and design decisions. • Communicate methodologies, strategies, and insights clearly and compellingly to cross‑functional partners and leaders. • Maintain and manage a knowledge base of research insights leveraged across product, design, and engineering teams. • Partner with design, product, engineering, marketing, and data science teams across global collaborators. • Participate in design reviews and planning cycles, infusing user insights and strategic recommendations. • Advocate for UX research’s value and ensure findings inform roadmap prioritization and long‑term vision. • Contribute to elevating research practices, shared learning, and team growth. • Support cross‑pollination of learnings across researchers and multidisciplinary partners. • Promote values of diversity, inclusion, transparency, and growth mindset in collaborative environments.