• The Account Manager will have a unique insight to the various idiosyncrasies to the individual markets and be directly and indirectly responsible for their outputs. • Collaboration Opportunities: Serving as a consultative partner, helping to identify opportunities for growth within health plan specialty management and Evolent. • Partner with Evolent central Strategic Account resources to implement relationship best practices and drive value communication and satisfaction at all levels of the partner organization. • Proactively manage client operational end to end resolution in a timely manager. Client-facing for all associated role responsibilities. • Development and management of monthly, quarterly, and annual client reporting. In addition to quality review and client Q & A reporting. • Understand and monitor performance to PG/ SLA expectations. • Track and/or monitor a client’s requirements/projects to the agreed upon specifications. • Run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME). • Take a proactive approach to managing the client and anticipating needs to ensure satisfaction and a continued business relationship. • Maintains a sound knowledge of the client’s business and a comprehensive knowledge of Evolent’s specialty products and services. • Demonstrate general awareness of standardized and documented Evolent structure, functional objectives, and capabilities to manage client expectations. • Serve as a liaison between the client and key Evolent stakeholders related to issues, client projects and initiatives. • Collaborate with internal stakeholders to resolve issues or find solutions. • Utilize Evolent systems and tools to effectively field questions and manage client requirements efficiently (i.e. reporting, eligibility files, provider files). • Review and validate accuracy of client deliverables prior to external distribution.