• Support all internal users and external customers with product training, knowledge, and expertise in disease specific program and care milestones. • Guide hospital customers through onboarding and launch processes, including but not limited to Rapid mobile, web app, Insights, and new products, ensuring a seamless transition to the Rapid software platform. • Establish and maintain strong relationships with key hospital stakeholders, acting as main point of contact for inquiries and product support. • Design and develop end-to-end workflows for disease specific content. • Track AHA guidelines, industry standards and trends related to disease specific workflows. • Proactively monitor and analyze hospital usage, Rapid mobile adoption and workflow data to identify potential issues and opportunities for optimization. • Collect, analyze, and communicate top customer product adoption issues/competency gaps and design interventions. • Use data analytics for territory analysis to create and present Quarterly Business Reviews (QBRs) with customers. • Cultivate client success stories and testimonials by showcasing the positive impact of the Rapid solution. • Work closely with the sales team to ensure timely renewals and identify opportunities for upselling or cross-selling. • Contribute to cross-functional projects that support the evolving needs of the Clinical Success team.