Chevin Fleet Solutions
Keep your business moving with our smarter fleet management solutions. Over 32 years of market-leading software.
Senior Application Support Analyst
Support EngineerSupport EngineerFull TimeRemoteTeam 51-200Since 1993H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
17 days ago
Salary
Not specified
3 yrs expExperience acceptedEnglishJava ScriptSQL
Job Description
• Providing application support for our Fleet Management Solution
• Managing and diffusing escalations
• Taking ownership of incidents and investigating issues
• Delivering high-touch, “white glove” support
• Acting as a subject-matter expert for complex application behaviours
• Collaborating closely with Engineering and Product teams
• Leading post-incident reviews
• Championing the use of help centre content for customer self-service
• Mentoring and guiding Application Support Analysts
• Logging incidents with detailed replication steps
Job Requirements
- 3+ years of Application support experience
- Proven experience in technical customer support
- Strong experience and understanding of how SaaS products work
- Intermediate to expert knowledge of Microsoft SQL and managing databases
- Intermediate to expert understanding of JavaScript
- Strong communication skills
- Experience of managing tickets and prioritising workload
- Comfortable in a technical environment
Benefits
- An exciting opportunity to join Chevin Fleet Solutions Support team
- Flexible work arrangements
- Health insurance
- Professional development opportunities
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