• Provides expert-level leadership and technical guidance to a team of specialists (0-4 individuals), which includes hiring, training, evaluating, mentoring team members • Interprets internal and external business challenges related to team operations and recommends best practices to enhance efficiency and effectiveness • Leads projects of moderate complexity, potentially including quality initiatives, audits, panelist incentives, and financial oversight for the team • Collaborates with key stakeholders across various functional teams (e.g., App Dev, Panel Support, Mailing Controls, Dsci, Field) to drive alignment and achieve project goals • Leverages advanced analytical skills and metrics to identify areas for improvement in team performance and operational efficiency • Identifies and escalates business-critical issues related to sample quality and performance, providing strategic insights for resolution • Contributes to cross-functional initiatives related to automation and new metering platforms, offering specialized expertise • Provides technical leadership and is often responsible for delivering significant parts of larger projects or initiatives • Evaluates process performance within the team and provides recommendations for improvements based on their deep understanding • Recognizes process gaps and redundancies, proposing solutions for optimization • May support and provide back-up to a more senior leader • Performs other duties as assigned.