Call Center Representative

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 10,001+H1B SponsorCompany Site LinkedIn

Location

Ohio

Posted

15 days ago

Salary

Not specified

High School2 yrs expEnglish

Job Description

• Answer inbound calls and provide courteous, accurate, and efficient customer service. • Follow established quality and compliance standards for every interaction. • Verify caller identity and ensure all security and confidentiality procedures are followed. • Access and review program details using internal systems to answer inquiries within program guidelines. • Communicate clear and accurate information in every interaction. • Provide knowledgeable responses to general client questions; escalate complex cases as needed. • Document all interactions accurately in the system and follow up on pending inquiries. • Meet or exceed productivity and service-level agreements (SLAs). • Collaborate with team members, management, and clients to resolve issues effectively. • Recommend improvements to processes or workflows to enhance efficiency.

Job Requirements

High school diploma or G.E.D. required; additional education preferred.
2+ years of call center or customer service experience preferred.
Experience in a healthcare or insurance environment is a plus.
Strong customer service orientation with excellent verbal and written communication skills.
Proficient in Microsoft Outlook, Word, and Excel; familiarity with help desk or CRM systems is a plus.

Benefits

Remote position
Health insurance
Paid time off
Professional development opportunities

Related Categories

Call Center Representative

Related Job Pages

Call Center Representative Jobs in Ohio Remote Full-time Jobs (US)More US Remote Jobs

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At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures. Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways. With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.

Call Center Representative15 days ago

Full TimeRemoteTeam 12,000Since 1845

Company Site

Handle inbound calls from agents, policy owners, and employers for Employee Whole Life group billing; provide high-quality customer service, process financial and administrative transactions, escalate out-of-scope items, and maintain partnerships to resolve service issues proactively.

Microsoft Office Suite

View details: Sr. Representative CS3 - Business Solutions Call Center 93236

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