• Optimize the end-to-end subscription billing process, ensuring accuracy, efficiency, and alignment across the customer journey and department lines. • Manage quote-to-cash systems (Salesforce + Netsuite) and billing operations support for front-line teams. • Take ownership of sales deal desk processes: supporting sales and renewals teams, addressing operational challenges, and streamlining subscription management. • Support Salesforce CPQ system’s stability and improvements to support subscription and billing processes. • Train and support sales and billing teams on CPQ best practices and updates. • Own a roadmap to drive process improvements in the integration workflow for scalability and efficiency. • Collaborate with sales, legal, and finance teams to streamline deal desk processes.