• Manage your book of business to ensure adoption and strong customer health in line with company gross-and-net retention revenue goals • Develop success plans to ensure customer’s goals are achieved through their use of Thanx • You’ll build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors across your customers’ organizations • You’re adept with customer data and can analyze your findings to make recommendations to customers to drive ROI on Thanx • Become an expert on the Thanx platform to provide technical and business solutions, continuously optimizing and improving customers adoption and performance • Work seamlessly with various teams, specifically Sales, Onboarding, Product and Engineering to deliver quality outcomes to customers