Senior Technical Writer – Knowledge Management Lead

Full TimeRemoteTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

Washington

Posted

9 days ago

Salary

$120K - $130K / year

Bachelor Degree5 yrs expEnglishPMP

Job Description

• Lead the creation of a standardized, centralized source of truth for end-to-end launch process documentation • Establish and manage a documentation platform (Wiki-style environment) • Convert and migrate legacy content into structured formats such as Markdown • Ensure consistency, clarity, and usability across all process documentation • Collaborate with cross-functional stakeholders and subject matter experts (SMEs) to assess current state documentation • Identify gaps and inconsistencies • Define a future-state framework aligned with industry best practices • Develop, track, and manage project plans, timelines, milestones, and scope across multiple documentation workstreams • Lead the selection and setup of documentation tooling and Wiki-style platforms • Troubleshoot formatting, tagging, and metadata issues to ensure usability and searchability • Review and assess current-state documentation across multiple sources to identify gaps, redundancies, and outdated information • Define and implement standardized templates aligned with documentation best practices • Conduct gap analysis and define future-state documentation frameworks • Partner with SMEs to validate processes and gather missing details • Draft, refine, and organize process documentation, including visuals and process maps • Facilitate stakeholder reviews and incorporate feedback into deliverables • Ensure adherence to documentation governance standards and taxonomy structures • Prepare presentations, updates, and cost-benefit analyses for leadership and sponsors • Ensure project management methodology and systems development processes are followed • Manage stakeholder communications, feedback loops, and milestone reporting

Job Requirements

  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or related technical field
  • 5–7+ years of project management experience
  • PMP or PMI certification preferred (or equivalent project management experience)
  • 3+ years of hands-on experience with documentation tools and platforms (Wiki environments, Markdown, version control systems)
  • Strong understanding of metadata tagging, taxonomy design, and knowledge management principles
  • 3+ years of experience documenting complex end-to-end business processes
  • Experience consolidating fragmented documentation into a standardized, structured format
  • 5+ years managing timelines, stakeholder engagement, and cross-functional workstreams
  • Demonstrated ability to assess risks and apply project management principles to technical and business environments
  • Strong communication skills, including executive-level presentations
  • Experience delivering solutions in large-scale, multi-platform environments
  • Ability to work independently in a remote environment and manage competing priorities

Benefits

  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development

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