• Serve as the primary point of contact for a portfolio of municipal, contractor, and engineering customers • Ensure clients achieve measurable value, renew successfully, and expand their use of our platform • Blend relationship-building, strategic account planning, and technical fluency to deliver outcomes that matter • Work cross-functionally with Sales, Product, and Support to drive customer success and account growth • Contribute to scalable playbooks and processes that support long-term growth • Own customer relationships across a book of business (SMB, mid-market, and enterprise) • Drive renewals by ensuring customers achieve outcomes tied to SewerAI’s platform • Identify expansion opportunities and partner with Sales to grow accounts • Build executive champions by aligning platform capabilities with customer goals • Conduct QBRs and business reviews to reinforce value and uncover new use cases • Manage escalations and serve as a trusted advisor to senior stakeholders • Forecast risk and growth within accounts; maintain CRM accuracy • Collaborate with Sales, Product, and Support to remove blockers and ensure seamless customer experience • Help build playbooks and processes to scale account management