• Lead, manage, and help build a post-live services team composed of customer-facing consultants and the Subject Matter Experts (SMEs) who execute scoped projects. • Drive AI Adoption: Champion the responsible use of AI within the team to enhance consultant productivity and improve customer time-to-value. • AI-Enabled Service Design: Identify and implement AI-assisted workflows that reduce manual effort and standardize service delivery outcomes. • Prepare and present Scopes of Work (SOWs) and estimates for customers and prospects. • Manage a hybrid team of remote and in-office employees. • Mentor and coach employees to prepare for career advancement. • Maintain an open door policy for feedback and keep the team engaged. • Discuss performance regularly with your team members. • Serve as an escalation resource for your team and customers. • Build and improve processes that support customer optimization and long-term adoption. • Manage customer-facing technical resources, processes, and systems. • Own project assignment for your team. • Work with other departments and teams to continuously improve the customer journey. • Understand client expectations throughout the post-live customer lifecycle to ensure alignment with market needs. • Partner with Product and provide information about product specific issues that negatively impact solution adoption and optimization.