• Act as a key liaison between sales, clients, operations, and underwriting to support clear communication and smooth workflow • Analyze and address loan-level challenges to minimize underwriting disruptions, recommending or negotiating alternative requirements, restructuring, or exception solutions as needed • Engage directly with clients and partners to resolve loan-level issues and support a seamless processing experience • Provide expert guidance and support on loan-level and compliance matters for the Transaction Management, Pre-Close and Due Diligence teams • Proactively mitigate risk by maintaining an expert understanding of underwriting guidelines and matrices, partnering with underwriting to drive solution-oriented decisions • Manage the daily loan pipeline to ensure timely processing and resolve delays ahead of closing deadlines • Collaborate with cross-functional teams and brokers to support efficient, high-quality loan closings • Drive continuous improvement by enhancing operational efficiency, quality, and cost-effectiveness • Identify and lead training opportunities across the Pre-Close and Due Diligence teams • Mentor and develop team members to support their growth and help them achieve individual and team goals