• Act as a liaison between STAT Courier and external stakeholders to educate on STAT Courier services and ensure customer satisfaction • Address and resolve all inquiries, including escalated emergent requests, in a timely and professional manner to the satisfaction of all stakeholders • Draft, prepare and maintain assigned RFP’s; manage assigned awarded contracts • Implement new business operations • Define, implement and maintain contract goals and business outcomes, ensuring compliance and attainment • Act as a main point of contact for Clients, when issues related to their program arise • Provide ongoing, day-to-day service support to client personnel • Present annual plan reviews and work in a consultative manner with key Clients • Analyze data to identify areas for improvement • Positively represent STAT Courier at in-services events and trade shows, acting as subject matter expert • Educate Clients on STAT Courier procedures and services • Lead and manage a team of drivers and staff, providing guidance and support • Interview, hire, and manage drivers in multiple regions • Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities • Manage and maintain fleet levels including, but not limited to, talent acquisition, training, compliance, coverage, and documentation • Provide executive updates/reports to the Director, as required • Provide requested data/information to internal stakeholders who are assisting in the continuous monitoring and coordination of quality management activities • Uphold all STAT Courier Corporate values • Adhere to and follow all STAT Courier policies and procedures at all times • Ensure compliance with all relevant laws and regulatory regulations • Ability to drive a route when necessary • Travel throughout assigned region